♡ Explore fanmade merch & join the fun at Mira's Art Space! Let your fandom spirit shine!
FAQs
Purchasing Fanmade Merch on Shopee Malaysia
Are these products officially licensed by the original creators?
No, our products are fanmade and not officially licensed by the original creators or brands.What does "fanmade" mean?
"Fanmade" refers to products created by fans, inspired by their favorite franchises, characters, or artists.Are these products of high quality?
We strive to maintain high-quality standards in our merchandise. However, please note that since these are fanmade products, there may be slight variations in quality compared to officially licensed merchandise.How do I place an order?
To place an order, simply browse through our Shopee store, select the items you wish to purchase, and proceed to checkout.Do you ship internationally?
Currently, we only ship within Malaysia. We apologize for any inconvenience this may cause to our international customers. However, you can contact my friend Instagram (@wmxhsales) or Twitter (@azlynalishaa) for more information regarding international shipping options.What payment methods do you accept?
We accept various payment methods on Shopee, including credit/debit cards, online banking, and ShopeePay.Do you offer refunds or exchanges?
We have a return and refund policy in place. Please refer to the specific terms and conditions outlined on our Shopee store page for more information.How long will it take to receive my order?
The delivery time depends on various factors, including your location and the shipping method chosen. Estimated delivery times will be provided during the checkout process.Can I track my order?
Yes, you can track your order through the Shopee app or website using the provided tracking number once your order has been shipped.Do you offer custom or personalized merchandise?
At the moment, we do not offer custom or personalized merchandise. However, we are constantly expanding our product range, so stay tuned for updates!Are there any restrictions on who can purchase your products?
Our products are available for purchase by anyone who resides in Malaysia and has a valid Shopee account.How can I contact customer service if I have further questions?
If you have any additional questions or concerns, please feel free to reach out to us through the messaging feature on our Shopee store page. Additionally, you can contact us via Twitter (miraartspace) Twitter (@miraartspace) or Instagram (@miraartspace) for further assistance. We're here to help! We're here to help!
Pre-Order
What is a pre-order?
A pre-order is a way for customers to reserve and purchase items before they are officially released or restocked. It allows you to secure the items in advance.How do I place a pre-order?
To place a pre-order, fill out the Google Form provided by the seller with your relevant details, such as your name, contact information, and desired items. Upon completion, you will receive instructions on how to proceed, often involving an EasyParcel link for shipping arrangements.How do I pay for my pre-order?
Payment methods for pre-orders vary by seller but typically involve bank transfers, online payment platforms, or other methods specified by the seller. Payment instructions will be provided upon submitting your pre-order form.Can I cancel or modify my pre-order?
Cancellation or modification policies depend on the seller's terms and conditions. Generally, cancellations or modifications may be possible within a specified timeframe before the item is shipped or released. Contact the seller directly to inquire about changes to your pre-order.When will I receive my pre-ordered items?
Delivery timelines for pre-ordered items are typically provided by the seller upon confirmation of your order. Factors such as production schedules, shipping times, and release dates may influence the delivery timeline. The seller will keep you informed of any updates regarding your pre-order status.What shipping method is used for pre-orders?
For pre-orders using J&T Express as the courier, EasyParcel is often utilized for shipping arrangements. You will receive a link to EasyParcel to coordinate shipping details and track your package once it's ready for dispatch.Can I track my pre-order shipment?
Yes, you will receive tracking information from EasyParcel once your pre-order is shipped. This will allow you to monitor the progress of your shipment until it reaches your designated address.What if there are delays with my pre-order?
Delays can occur due to various factors such as production issues, shipping disruptions, or unforeseen circumstances. If there are any delays with your pre-order, the seller will communicate updates and provide information on revised timelines.What if my pre-order arrives damaged or defective?
If your pre-ordered items arrive damaged or defective, contact the seller immediately to report the issue. Provide relevant details and, if necessary, follow the seller's instructions for initiating a return or exchange process.Can I combine pre-order items with other purchases?
Combining pre-order items with other purchases may be possible, depending on the seller's policies. Contact the seller to inquire about combining orders and any associated requirements or restrictions.Remember to review the seller's terms and conditions, as well as any specific pre-order instructions provided, to ensure a smooth pre-order experience. If you have further questions or concerns, don't hesitate to reach out to the seller for assistance.
INTERNATIONAL GOMS/BUYERS
Do you ship internationally?
Currently, we only ship within Malaysia. We apologize for any inconvenience this may cause to our international customers. However, you can contact my friend Instagram (@wmxhsales) or Twitter (@azlynalishaa) for more information regarding international shipping options.How does the pre-order process work for international buyers?
International buyers will primarily focus on participating in pre-orders. When there's enough demand or interest, pre-orders will be opened. To participate, communicate with Azlyn for detailed information. Azlyn will manage communication, while packaging will be handled by Mira.Can I participate in the pre-order if I'm not a group order manager?
Yes, international buyers interested in purchasing items can participate in the pre-order process. Simply reach out to Azlyn for further instructions on how to join the pre-order.How will shipping be handled?
Shipping arrangements will be made once the pre-order is complete and all items are ready for dispatch. Mira will oversee packaging, and shipping details will be communicated to participants accordingly. Please note that there will be a production time period, which will be regularly updated on other social media platforms.
RETURNS AND EXCHANGES
Returns and exchanges are permissible under certain conditions as outlined below, particularly when utilizing Shopee:1. Defective Items: If you receive items that are defective, you may request a return or exchange.
2. Incorrect Items: Should you receive items different from what you ordered, you're eligible for a return or exchange.
3. Missing Items: In case any items are missing from your order, you can request a return or exchange.
4. Order ID Error: If an error occurs in the order ID during checkout on Shopee, returns or exchanges are permitted.Please note that returns and exchanges won't be available if the package is lost or damaged due to the courier's negligence, leading to defective items. However, customers can explore options such as receiving an additional item or preordering another item, subject to management approval.It's essential to emphasize that returns or exchanges won't be accepted for orders placed in error by the buyer. Hence, please ensure to double-check your orders during the order period to prevent any issues.If you encounter any of the aforementioned issues, kindly reach out to our management within 7 days of receiving your package. Our management will thoroughly assess the evidence provided by the buyer to determine the eligibility for a return, refund, or exchange.If an incorrect variation is selected during checkout on Shopee, it's the responsibility of the buyer to return the products via Malaysia's courier or Shopee Express, with the shipping fee to be borne by the buyer. Once we receive the items, we will send another checkout link. Always double-check your selected variation before checking out to avoid such issues.
Worldwide GOMs/Buyers
Do you ship internationally?
Currently, we only ship within Malaysia. We apologize for any inconvenience this may cause to our international customers. However, you can contact my friend Instagram (@wmxhsales) or Twitter (@azlynalishaa) for more information regarding international shipping options.How does the pre-order process work for international buyers?
International buyers will primarily focus on participating in pre-orders. When there's enough demand or interest, pre-orders will be opened. To participate, communicate with Azlyn for detailed information. Azlyn will manage communication, while packaging will be handled by Mira.Can I participate in the pre-order if I'm not a group order manager?
Yes, international buyers interested in purchasing items can participate in the pre-order process. Simply reach out to Azlyn for further instructions on how to join the pre-order.How will shipping be handled?
Shipping arrangements will be made once the pre-order is complete and all items are ready for dispatch. Mira will oversee packaging, and shipping details will be communicated to participants accordingly. Please note that there will be a production time period, which will be regularly updated on other social media platforms.
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